911 dispatcher position description

They may need to call the fire department, police force, or ambulance personnel. Apply to emergency dispatcher, dispatcher, communications officer and more. Position classification flysheet for dispatching series. As our 911 dispatcher resume sample exemplifies, your header belongs at the top of your document. Dispatcher job description example job description and. A 911 dispatcher receives emergency and nonemergency calls, advising callers and dispatching emergency units to specific locations as necessary. A lot has changed over the years, but some things have remained the same. Missoula county 9 11 continues its dedication to serve the citizens of missoula county with the pride and professionalism they have come to expect. But also takes a levelheaded individual with amazing people skills to thrive in this job. Enthusiastic, fast learner skilled in customer service and dealing with difficult people. Alternatively, many choose to be a police dispatcher for the entirety of their careers.

The job description example below shows the major tasks, duties, and responsibilities usually assigned to individuals who work in this position. Maintain a controlled and competent manner while working in a stressful environment. The owyhee county communications center is operated 24 hours per day, 7 days per week, and is located within the owyhee county sheriffs office detention center. Answers telephone complaints and emergency calls, determine needs of caller. Job description 9 11 public safety dispatcher fulltime adopted 12017 revised 05112017 page 1 of 6. Under general supervision, this position is responsible for the daytoday operations of the 911 communications division. Advise callers on how to handle an emergency situation while waiting for the police to. New police dispatcher job description careers are added daily on. While in many states its common for the average operator to have to become certified. Police officers are assigned to various divisions within the police department to provide law enforcement services to the citizens of sacramento.

Follow oral and written directions quickly and accurately. Like many healthcare careers, due to the nature of the work, dispatchers often have to work weekends and overnight shifts, as emergency services are needed. A 911 dispatcher receives calls, dispatches emergency vehicles to emergency locations as necessary, advises callers on the best course of action while on the line, prioritizes emergency situations as needed, and transfers any nonemergency calls as necessary. Here is a dispatcher job description example showing the major functions of the role, which most companies will expect you to perform if employed. You might need to pass a written exam or a typing test before getting the job.

Most dispatchers work 12hour shifts, but some work 24hour shifts. The dispatchers job description entails receiving orders from customers or the manager and making necessary arrangement for the driver and vehicle to convey the freight to. The job description of a 911 dispatcher involves a familiarity with police codes, the efficient operation of a police radio dispatch system, and the ability to remain calm in stressful situations. You will receive requests, transmit messages and track vehicles. Job description of a police dispatcher like other emergency dispatching positions, the minimum requirement for police dispatcher jobs is usually a high school diploma and a clear criminal record. Maintaining files, call records, and information relating to emergency calls and other highly sensitive materials. Essential job functions oversees the training of dispatcher trainees in a lead capacity.

Job description dispatcher, senior, 911 police department human resources department 700 town center drive, suite 200. Most emergency dispatch workers are only required to have a high school degree. Dispatcher job description, qualifications, and career outlook. Working as a communications operator is more than just a job. We are currently recruiting for a professional and reliable dispatcher to act as our companys first point of contact for emergency and nonemergency calls. For many jobs, especially emergency jobs, you will need to pass a drug test a background check and possibly hearing and vision tests.

Heshe is like the fulcrum or the communication point between the customer and the driver or company. Following is the current hiring schedule for sheriffs 9 11 dispatcher. Serves as a public safety dispatcher, provides emergency police, fire and medical services to the public by answering emergency 911 calls and responding with appropriate personnel and equipment. Position description inside a city, county, or state law enforcement agency, a police dispatcher is the first line of communication a caller has, and plays a key role in ensuring emergency personnel respond.

Dispatchers are responsible for the transmission of radio and telephone messages and requests for law enforcement, emergency medical and fire services. Your job description is the first touchpoint between your company and your new hire. Read on to to see if becoming a 911 dispatcher is a good match for you. Missoula county 9 11 opened its doors, phones and radios to the public on september 1, 1976. You can position this section in the center of the page or aligned to the left or right margin. In this position, you will be in charge of maintaining call logs, monitoring routes, transferring messages, and directing field units. They receive a variety of reports, ranging from car accidents to criminal acts in progress and coordinate the dispatch of the appropriate emergency responders.

A 911 dispatcher takes calls and sends help and must be able to. A general statement of responsibilities and essential job functions. Receiving emergency and nonemergency calls and record significant information. Missoula county 9 11 continues its dedication to serve the citizens of missoula county with the pride and professionalism they have come to. Dispatchers must be available around the clock, so they often have to work evenings, weekends, and holidays. Knowledgeable in the use of pcs and windowbased software. Emergency communications officer 911 dispatcher about the. Emergency communications officer 911 dispatcher about. Responsibilities include handling emergency calls through the e 911 system as well as answering other incoming calls for police services or information. Operate radio, telephone, or computer equipment at emergency response centers.

Aircraft dispatcher tug vessel dispatcher gradelevel evaluation guide because of the small number of positions classifiable in the dispatching series, gs2151, and their distribution among the agencies, no gradelevel standards are being established. A police dispatcher answers emergency and nonemergency phone calls and coordinates the response of law enforcement officers to crime and accident. The role of a dispatcher is a very important position in the transport or hauling industry. Police dispatcher job description great sample resume. The key element in evaluating the difficulty and responsibility of dispatcher positions is the.

A high school diploma is the standard requirement for this position, along with completion of emergency training or certification, depending on state mandates. Essential duties and responsibilities of a 911 dispatcher. Careers skagit 911 your emergency communications experts. I have 25 12 years working as a 911 dispatcher for lewis county. Make no mistake, working as a dispatcher can be incredibly stressful. Consider using a large, bold, or capitalized font to make your name stand out.

Youll listen to the callers description of the situation, ask critical questions and determine the appropriate emergency response. Requires a minimum of eighteen months of experience as a 911 dispatcher i with the city of newport news. Training officer, lead dispatcher and public education officer. Applications for the position of sheriffs 9 11 dispatcher are only available at predetermined times throughout the year. Shift work position that receives and transmits radio traffic to law enforcement and emergency personnel. Skagit 911 is not accepting applications for entry level positions at this time. Crafting a 911 dispatcher resume objectives resume that catches the attention of hiring managers is paramount to getting the job, and livecareer is here to help you stand out from the competition. Job description dispatcher, 911 police department human resources department 700 town center drive, suite 200 newport news, va 23606 1800 fax.

Efficient in the utilization of cad, mapping systems and integrated 911 systems. They dispatch an emergency response team to provide prearrival instructions to callers and are highly trained emergency response professionals. Revised 32019 office of the sheriff pend oreille county, washington position description class title. The job description for a 911 dispatcher may differ slightly based on the position. Overtime and long shiftssometimes 12 hoursare common. Dispatcher job description how to become a dispatcher. Looking for a position with abc company as a 911 dispatcher to utilize experiences in monitoring alarm systems and answering telephones. Acts as a public service answering point for law enforcement agencies.

You need at least a high school diploma or ged to become a dispatcher, and much of your experience will be gained on the job. Lead dispatcher will ensure dispatchers perform daily duties in accordance with approved standard operating procedures sops and correct any deficiencies in. November 30, 2010 primary job duties summary receiving and processing emergency and nonemergency calls from the public determining nature and location of emergency. The city of duncan is accepting applications for the position of dispatcher. Police officer is a full time, sworn peace officer with the city of sacramento. As a 911 dispatcher, youll work in a telecommunications center and answer the phone when someone dials 911 for emergency assistance. Police, fire, and ambulance dispatchers job description. Their job description involves operating radios and taking phone calls to gather and forward information of ongoing crime, disturbances, or other emergency to the police. This position is not responsible for the supervision of other employees or functions. Included in a job description for a police dispatcher will be communicating well with officers as well as members of the general public. This dispatcher job description template is optimized for posting to online job boards or careers pages and easy to customize for your company. Mar 06, 20 you need at least a high school diploma or ged to become a dispatcher, and much of your experience will be gained on the job. Office of the sheriff pend oreille county, washington.

This is an entry level position and advancement is available. Requires any combination of education and experience equivalent to a high school diploma. Please reference the below job title and job number when applying. Operate radio, telephone, call director, and telecommunications device for the deaf equipment. Skagit 911 job description 911 dispatcher call taker reports to. Responsibilities include handling emergency calls through the e911 system as well as answering other incoming calls for police services or information. Dispatcher i, dispatcher ii, dispatcher iii supervisory, etc. Candidates will need to applyreapply in the new system. Jun 01, 2010 there are plenty of opportunities to land a 911 dispatcher resume objectives job position, but it wont just be handed to you. The lowstress way to find your next police dispatcher job description job opportunity is on simplyhired. A 911 dispatcher is a telephone, radio or computer operator that connects people in need with fire, police and medical emergency services. However, given the high degree of precision needed to perform this job, many police departments require at least a few years in a dispatching capacity.

The purpose of a dispatcher is to respond to a companys emergency or nonemergency calls for help and information. Landing a job as a police dispatcher can be a great entry point for other work in criminology, or you can spend a full career in dispatch. Motivated individual desiring a 911 dispatcher position with abc company to use strengths involving working with the public, communicating withpersonnel and operating communication systems. The position is responsible for receiving and dispatching 911 emergency calls. Maintains an accurate status of all emergency response equipment and personnel to assure prompt and accurate response. We are looking for a reliable dispatcher to act as a communication point for emergency and non emergency calls. Dispatcher job description example working as a dispatcher involves performing various duties, tasks, and responsibilities on daily basis. Provides dispatch and other communication support services for situations involving police, fire, emergency medical and other city public safety responders. Receive reports from the public of crimes, disturbances, fires, and medical or. The main 911 call taker will make the determination if the emergency justifies fire andor emergency medical services. As you dont need a college degree to become a dispatcher it is a perfect steppingstone position. Whether one is applying for the flight dispatcher, towing company dispatcher, trucking service dispatcher, train safety supervising dispatcher, but especially for a position as an ems dispatcher, the personal and technical skill sets are the same, as well as the requests for education and training requirements.

Interpreting and relaying directions to responders. If you currently work or have worked at a 911 center in the united states within the last two years and have at least three years of experience, you may be. The job of a police dispatcher is an often overlooked, but very important role within the field of law enforcement. We are looking for a reliable dispatcher to act as a communication point for emergency and nonemergency calls.

Reports to this position reports directly to the shift supervisor. Police dispatcher job descriptions human resources the. Our 911 dispatchers are responsible for responding to emergency calls and then alerting the proper authorities. Must have a high school diploma or ged equivalent with.